Customer Reviews

The work was done in a timely manner, and the dealership notified me when it was completed.

Jake Smiley did a great job getting me the car and deal I wanted. Love the car so far.(3rd day of ownership) Only complaint was the 3 hour wait for financial purposes.

Pleasant experience overall. Cliff was exceptional.

Purchaed a new vehicle.

The initial visit was great but it���s almost been a month and I have yet to receive a call to bring my vehicle back for the repairs in needs. Communication has been terrible which is disappointing. I have called and texted for updates and have only received one text that they were waiting for parts.

Finance lady charged me for gap insurance that is NOT required.. trying to reach out to somebody for 3 days now including Erin Doyle and no one will call me back

Cliff and Clint were problem solvers. Very professional. And Cliff expedited the car buying/leasing process.

Easy and fast

Your service department person did not listen when I dropped my vehicle off.I always say " 2018 Equinox diesel" Then your mechanic did not know the difference between a gas and diesel engine so it took longer than necessary to find the correct part to fix my car. Then requested I pay in advance for my parts. This was a first. Serpentini has definately gone down hill in service. I have never not showed up for parts that have been ordered for my vehicle. Considering other dealerships in the future.

work done

I had problem with applecarplay not always connecting. Service finally found that te radio was defective and replaced it.Faced with a sporadic problem they stuck with finally finding it and fixing it. Great service department that bends over backwards to help customers.

Excellent service, fast and clean

The process of seeing, test driving and purchasing my vehicle was handled very well. Questions were answered when asked and the staff was very kind and approachable!

Everything went smoothly

Was told he didn���t know the computer program and forgot to put one of the services on warranty 2 nd day I was told they didn���t have the part 3rd day was told they got the part but the ac machine was broken and couldn���t work on it and I it would be done on Monday Monday I never heard from anyone Tuesday I called and was told it would be done that day Later that day I was told the tech had other vehicles on the lifts and mine wouldn���t be done until Wednesday

JC was very helpful and efficient. Another great experience at the service center

Great

It was awesome they were very helpful

Took me right in and back to the waiting area. She was super nice and kind in how she treated me. Explained the problem with my vehicle and getting parts and that they would call me as soon as they were in to schedule.

Price on internet was not honored and the interest rate that I was told went up a point when I went to pick up vehicle. Syd was great!