278 Reviews Found
Confirmed Service Customer
Husband checked oil after oil change and noticed it was over filled. Went back and service rep took care of it
Christine Y.
BRUNSWICK
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Confirmed Service Customer
OUTSTANDING service, your people make the difference!!����
John C.
BRUNSWICK
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Confirmed Service Customer
people heard my concerns and tried to fix my problem.
Andrew S.
MEDINA
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Confirmed Sales Customer
We enjoyed the buying experience. No pressure and a willingness to negotiate. The facility is immaculate. Petro was easy to work with and did a fantastic job.
Robert S.
MILLERSBURG
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Confirmed Service Customer
The people I dealt with were excellent. However my car wasn���t washed after it was serviced
Sean C.
PARMA
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Confirmed Service Customer
As always my service appointment went amazing. I work night shift as a nurse and I always schedule for first thing in the morning, after my shift. My service rep knows my work schedule and I���m always in and out within 45-60 minutes. Amazing customer service.
Brenda C.
MEDINA
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Confirmed Service Customer
In a 2 day span I brought in 2 cars for oil changes. They knew I was waiting. Car one on 10-1-24, I was there for 3 hours. Car 2 on 10-2 was there for over 2 hours. For oil changes, it shouldn���t take that long. Very disappointing and will take my business elsewhere from now on.
Sean K.
MEDINA
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Confirmed Service Customer
Poor communication. No accountability. Service Rep CJ was rude to myself, wife and son to the point it was uncomfortable. His behavior needs to addressed in a manner that he clearly understands that he is working with the public. If he cannot change his attitude, it is best to release him of his job or find something else they he does not need to engage the public.
Shane M.
CANAL FULTON
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Confirmed Service Customer
I came for an oil change and to replace front right parking light bulbs. I knew last time my brakes had been mention but I didn't think I'd have time so was going to schedule for that. When mentioning brakes I was told nothing had been said so I did ask them to check as I could tell they needed done. When checking out I was told nothing was wrong with my brakes, which I know is false because they've started grinding now. I also found paperwork from last time which does mention the brakes needed done with next service, so I'm not even sure that anyone checked them at all. I also did not get anything from the complimentary inspection which I always get. Oh, and paying well over $300 to have bulbs replaced is ridiculous claiming they had to remove the headlamp to access them. Seems to me as though they just wanted more money because the job didn't take as much time even though I was still there for over 2 hours.
Lindsay P.
CRESTON
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Confirmed Sales Customer
Everything was great. Salesperson was exceptional.
Danny K.
MEDINA
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Confirmed Sales Customer
Mike Vincent made our transition into a new lease seamless! Also a very beautiful dealership and i am glad we came in!
Michael M.
BRUNSWICK
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Confirmed Sales Customer
Mike Vincent and Joe Baucco were very helpful and made the experience very easy. I forget the name of the finance manager, but it was seamless too. We love the Equinox and are very pleased with it. Thanks to everyone involved.
Charles S.
MEDINA
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Confirmed Service Customer
Service done was good. Although I needed to come back from the previous service done because tire rotation was not complete. I called for a service manager multiple times without success, so I ended up having to show up without an appointment to the dealership to get the tires rotated. A custom service person called and also asked how the service was, and I explained the situation. Customer service rep said she would email the service manager to call me. The service manager has yet to call me back.
Andy R.
LAKEWOOD
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Confirmed Sales Customer
It was a great experience.. Our salesmen Mike Vincent did a wonderful job answering any questions we had. Helped us with our decision on the vehicle choice.... Took care of us First Class.. Thank you for the great expereince..
Michael M.
BRUNSWICK
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Confirmed Sales Customer
It was one of the smoothest car buying experience's we've had. Everyone was friendly and worked to meet our needs.
Vickie P.
MEDINA
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Confirmed Service Customer
Everyone was polite and helpful. Waiting area very comfortable. Work performed quickly.
Tom D.
MEDINA
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Confirmed Service Customer
Serpentini Medina treated me upfront and with much respect (JC). I was surprised that my platinum warranty didn't cover the faulty glow plug, which i was given a fresh copy to see this was a fact. I was equally surprised it also did not cover the diagnostic if we decided to replace the item ourselves. After talking with a dealer representative (Ben Yargar), who has assisted me before, they entire job was paid for by this dealership. Thank you very much !!! The job was completed in record time for me as a "waiter". Waiting accommodations at this dealership are very pleasant. We ARE repeat customers!! And for a reason! Our list so far: new 1987 SS Monte Carlo (Don Alden salesman), 1988 Chevy station wagon, 2002 Silverado HD, 2005 Pontiac Bonneville , 2014 Camaro RS (best car ever!!), 2015 Silverado High Country diesel, and a 2024 Trail Blazer. We are thankful for the service and reliability (Gallucci, O'Brien, Serpentini) we have experienced from this lot over the years. And we look forward to future business. I love me a bow-tie!
Sharon C.
MEDINA