Confirmed Service Customer
I brought my car in for routine oil change. Was told I needed about $800 of work done. I agreed to do this work. When I picked up my car, was told my tires were fine, etc. About 15 minutes after I left, the check engine light came on. I went back and they said it was something to do with flusing out the carbon and it should be fine. Came on again. This time, I took it in and was told the catalytic convertor was bad. Mind you my car is newer. Was also told I need new tires, after being told my tires were fine. I believe this was on a Wednesday. Was told the convertor would be overnighted. Never heard anything back. Called Friday, they said maybe Saturday. Come Monday, never heard a word. Now being told there isn't a convertor to be found anywhere in the country. Mind you no one ever asked if I needed a car. No one followed up with me. Here I am several weeks later, still no part. I was told the car was fine to drive, even if check engine light is on. Very frustrating.
Crystal H.
MEDINA,
OH
Business Response
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