Customer Reviews

They fixed my car up great and JC was super helpful and patient with me when I was being a jerk while panicking about my car

I went in for a service and the staff along with the whole team were professional and got me in and out in a timely manner.

The service rep Clint was very responsive with updates throughout the day on what needed to be done to the vehicle.

Everything went well this time.

It was great

Ali was very helpful and personable, which made it easy to ask questions. Grateful for her help.

Service was fast, efficient and professional

Everyone was nice it was clean

Recently, I brought my car into your dealership for an emergency service because the thermostat and fans were constantly running, preventing the vehicle from shutting off. When I explained the issue to the customer service associate, I was initially told that the earliest available appointment would be two days later. I explained that if I waited, the car would continue running and drain the battery, but instead of offering a solution, I was told I���d need to pay an additional $149.99 for the dealership to look at the car and fix it the same day. As a long-time Chevy owner, I found this response disappointing. Emergencies should be handled with a sense of urgency and understanding, not as an opportunity to nickel-and-dime loyal customers. My husband and I were planning on replacing our vehicle soon and were leaning towards another Tahoe, but after this experience, we are strongly considering not only going to another dealership but potentially switching brands altogether. As a business owner, I know how important it is to build trust and credibility with customers, and it takes only seconds to lose that loyalty. Unfortunately, the way this situation was handled has left me questioning my loyalty to Chevy and Serpentini Dealership.

Not much to add. It was a good experience.

Husband checked oil after oil change and noticed it was over filled. Went back and service rep took care of it

OUTSTANDING service, your people make the difference!!����

people heard my concerns and tried to fix my problem.

Mike and team were very quick and efficient.

We enjoyed the buying experience. No pressure and a willingness to negotiate. The facility is immaculate. Petro was easy to work with and did a fantastic job.

The people I dealt with were excellent. However my car wasn���t washed after it was serviced

As always my service appointment went amazing. I work night shift as a nurse and I always schedule for first thing in the morning, after my shift. My service rep knows my work schedule and I���m always in and out within 45-60 minutes. Amazing customer service.

In a 2 day span I brought in 2 cars for oil changes. They knew I was waiting. Car one on 10-1-24, I was there for 3 hours. Car 2 on 10-2 was there for over 2 hours. For oil changes, it shouldn���t take that long. Very disappointing and will take my business elsewhere from now on.

Poor communication. No accountability. Service Rep CJ was rude to myself, wife and son to the point it was uncomfortable. His behavior needs to addressed in a manner that he clearly understands that he is working with the public. If he cannot change his attitude, it is best to release him of his job or find something else they he does not need to engage the public.

I came for an oil change and to replace front right parking light bulbs. I knew last time my brakes had been mention but I didn't think I'd have time so was going to schedule for that. When mentioning brakes I was told nothing had been said so I did ask them to check as I could tell they needed done. When checking out I was told nothing was wrong with my brakes, which I know is false because they've started grinding now. I also found paperwork from last time which does mention the brakes needed done with next service, so I'm not even sure that anyone checked them at all. I also did not get anything from the complimentary inspection which I always get. Oh, and paying well over $300 to have bulbs replaced is ridiculous claiming they had to remove the headlamp to access them. Seems to me as though they just wanted more money because the job didn't take as much time even though I was still there for over 2 hours.