Review Details

Recently, I brought my car into your dealership for an emergency service because the thermostat and fans were constantly running, preventing the vehicle from shutting off. When I explained the issue to the customer service associate, I was initially told that the earliest available appointment would be two days later. I explained that if I waited, the car would continue running and drain the battery, but instead of offering a solution, I was told I���d need to pay an additional $149.99 for the dealership to look at the car and fix it the same day. As a long-time Chevy owner, I found this response disappointing. Emergencies should be handled with a sense of urgency and understanding, not as an opportunity to nickel-and-dime loyal customers. My husband and I were planning on replacing our vehicle soon and were leaning towards another Tahoe, but after this experience, we are strongly considering not only going to another dealership but potentially switching brands altogether. As a business owner, I know how important it is to build trust and credibility with customers, and it takes only seconds to lose that loyalty. Unfortunately, the way this situation was handled has left me questioning my loyalty to Chevy and Serpentini Dealership.